Western Union owes thousands

Seven On Your Side
March 20, 2009 9:36:06 PM PDT
Janis Jimenez has lived with her family and dog Buddy in their Staten Island home for twelve years. Last year, she and her husband were having problems making payments, so they decided to modify their mortgage interest rate from 7 3/4% to almost 6%.In June, she sent money to her finance company, Option One. But they told her she had sent the funds too early and sent it back using Western Union. "They gave me my money, some in cash, some in checks," related Janis to 7 On Your Side's Tappy Phillips.

She was told she would be able to send the checks back to the mortgage company when the loan modification process was complete. But by the time that happened Janis got a shock. "When I went to go get all my paper work togther, I looked at the check, they were expired."

The checks were good for only 60 days. She says Western Union told her, no problem, they would just reissue new checks. And that's when the saga started.

"I just kept getting a run-around. Run-around after run-around. Every single time you call Western Union, you cannot speak to the same person twice."

Janis was out four thousand dollars. And this went on for months. "At some point it became ridiculous. I followed their instructions and I continually called. I have called Western Union for 8 months."

So the frustrated homeowner called for Seven on her Side. "Within 24 hours, one phone call from 7 on your side and the very next day..." Janis had $3,000 of the cash in hand. A final check is on the way. Janis said Western Union apologized to her and said the delay should not have happened. She was just glad the ordeal was over.

"Thank you so much, I couldn't have done it without you"

In Staten Island, Tappy Phillips Channel Seven Eyewitness News. ----

Story by: Tappy Phillips


Produced by: Steve Livingstone


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