She was told she would be able to send the checks back to the mortgage company when the loan modification process was complete. But by the time that happened Janis got a shock. "When I went to go get all my paper work togther, I looked at the check, they were expired."
The checks were good for only 60 days. She says Western Union told her, no problem, they would just reissue new checks. And that's when the saga started.
"I just kept getting a run-around. Run-around after run-around. Every single time you call Western Union, you cannot speak to the same person twice."
Janis was out four thousand dollars. And this went on for months. "At some point it became ridiculous. I followed their instructions and I continually called. I have called Western Union for 8 months."
So the frustrated homeowner called for Seven on her Side. "Within 24 hours, one phone call from 7 on your side and the very next day..." Janis had $3,000 of the cash in hand. A final check is on the way. Janis said Western Union apologized to her and said the delay should not have happened. She was just glad the ordeal was over.
"Thank you so much, I couldn't have done it without you"
In Staten Island, Tappy Phillips Channel Seven Eyewitness News. ----
Story by: Tappy Phillips
Produced by: Steve Livingstone
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