She was facing losing her home, until she turned to Tappy Phillips and got 7 On Her Side.
It was a perplexing situation. The homeowner sent more than $10,000 to the mortgage company to fight off foreclosure. But she says the bank sent her money back, refusing to accept it. It was up to Seven On Your Side to save her home.
Nancy Shershen is desperate to sell her home before her mortgage company forecloses on her.
"It's a nightmare that nobody could understand until they're living it," she said.
Nancy and her husband raised their two daughters in the home. Now, she's widowed, unemployed and, late last year, fell behind on her mortgage.
"My taxes doubled," she said. "I have my mortgage and I don't know how to pay each one."
But Nancy saved thousands of dollars, eventually sending her mortgage company a stack of checks totaling more than $10,000. But Chase sent every one back.
Tappy: "What do you think when you get things back in the mail?"
Nancy: "I just, I get numb."
Chase said that since Nancy's case was in foreclosure, it could only accept payment in full.
"I feel like they're tying to steal my house from me," Nancy said. "They don't care about a widow and two kids living in the street."
Nova Debt is a non-profit credit counselor that helps homeowners avoid foreclosure.
"The first thing you should do is contact your lender," Nova's Elaine Moen said. "It's very important to keep in touch with them. They don't want to foreclose, they want to help."
That often means sharing your financials with your lender to prove you can afford your mortgage.
"We're willing to go over your financials with you, contact the lender, so that this isn't something you have to do alone," Moen said.
As for Nancy? After we called, Chase agreed to accept Nancy's payments and took her out of foreclosure. And Nancy's home came off the market.
Tappy: "I'm so glad we were able to work this out for you."
Nancy: "Thank you. My angels were sent."
Chase even agreed to waive its attorney's fees and wound up owing Nancy more than $2,000.
As for Nova Debt, they give free mortgage counseling. For more information, visit NovaDebt.org.
