Marine fights to get his money back

Seven On Your Side
July 11, 2008 9:22:14 PM PDT
Companies like Sprint want you to know they care about the military. That's why they allow service personnel to suspend their accounts while they serve, but one Marine had a battle on his hands after Sprint kept charging him the whole time he was away. Patrick Glennon paid $20 to Sprint to suspend his cell service. It's a courtesy that Sprint offers to military personnel.

"They give you a military suspension and you're not supposed to pay your phone bills anymore," Glennon said.

Glennon is a Marine who was deployed to Iraq and then to Japan. Before he left, he sent Sprint his deployment papers and expected to be charged just $19.99 a month.

When he returned stateside, he found Sprint debited his bank account an additional 100 dollar monthly fee each month for nearly a year.

During the time that the phone was suspended, Glennon said he did not make any calls.

After he discovered what happened, Glennon said he called Sprint repeatedly.

"Every time I called, I'd speak to a different representative. So I'd have to sit on the phone and explain my story for an hour to each person," he said.

Finally, he says, he got Sprint to agree to reimburse him.

"They said they'd pay me. I waited. They said there was going to be a check in the mail. I waited for a month. Nothing," he explained.

When the check didn't show up, Glennon drafted Seven On His Side. Sprint did not get back to us with an explanation of the mix-up. They told Glennon that they couldn't locate his request for a suspension, but in the end they refunded his money.

"A year of hassle and two minutes with you, I got my check a couple days later," Glennon said.

Sprint sent him a check for nine hundred dollars and gave him a month of free service.

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STORY BY: Eyewitness News reporter Tappy Phillips

WEB PRODUCED BY: Bob Monek


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