Fixing a DirecTV mess

Seven On Your Side
July 25, 2008 8:53:23 PM PDT
A family bought DirecTV service for an ailing mother. But when she died, her grieving family tried to settle up with the company.Instead, they claim they were socked with a whopping fee for canceling. That's when they got 7 On Their Side.

"It doesn't seem fair," Nora Miniutti said. "And I don't mean to be a crybaby about it. It just doesn't seem right."

Miniutti is taking on satellite giant, DirecTV. At issue is a nearly $300 charge.

Nora's mom, Theresa, loved the New York Yankees. DirecTV was the only service provider in her assisted living facility. So last January, Nora's husband signed Theresa up with DirecTV, putting the account in his name.

"The reason we did that was my mom didn't write out any bills for herself, and we did all this for her," Nora said.

But just a few months later, Theresa passed away. Nora says they informed DirecTV of Theresa's death and returned the converter box.

But then she got hit with an early cancellation fee, spelled out in her contract.

"I was just upset," Nora said.

DirecTV said the Miniutti's were hit with the fee because the account was in their name, not Theresa's.

"I really feel that there are certain circumstances that warrant an exception," Nora said. "And I felt that this was one of them. They didn't feel the same way."

That is, until Seven On Your Side called them. DirecTV looked at it a second time and agreed to "make an exception" for Nora's "unique situation."

The company credited them back the full amount.

"I really appreciate what you've done for the little guy," Nora said. "I speak for everyone when I say the little guy. Without you, we would never have been able to achieve this."

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STORY BY: Seven On Your Side's Tappy Phillips

WEB PRODUCED BY: Bill King


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