A certificate worth more than fifteen hundred dollars was mailed to Al by Honda of Staten Island. So he went there and made a deal on a new Honda Civic. Al said, "I mentioned the voucher to him (the dealership's saleman), at that point, he said that, 'well it's applied to the price of the car.'"
But on Al's purchase agreement he found no discount. So Al complained to the dealership. But he says he was intimidated. "A bunch of the salesmen came around, the managers came around, and I think I had about seven or eight guys around me."
When we went to the dealership, we had a similar experience. A Honda of Staten Island employee shoved our cameraman before we had a chance to even ask a question. The encounter became so heated - we called the local police.
But we left the dealership their attorney told us Al had some good news coming.
"I could't believe it, it was so fast," Al said.
Al got a letter from the dealership's lawyer. Al didn't get the discount (originally), the letter says, because the model Al bought was not included in the offer. Even though the certificate Al got says valid as discount with "any Honda Lease." But, the lawyer said future advertisements would include a clearer explanation of eligibility requirements. And he promised Al a check for the full amount of the voucher, more than $1500.
And that made Al very happy. "Thank you. It's so nice of you."
Story by: Tappy Phillips
Produced by: Steve Livingstone
