Utility blames online glitch for payment snafu

June 6, 2009 9:43:45 AM PDT
Efforts by New Jersey's largest utility to make it easier for customers to pay their bills online had some unintended consequences. Some 1,000 Public Service Electric and Gas customers were overcharged in recent months due to a glitch in its new customer information system and Web site.

It allows customers to have monthly charges deducted from a bank account or billed directly to credit cards. But PSEG Spokeswoman Bonnie Sheppard said the snafu resulted in some payments being duplicated, including one day when 650 people were affected.

The problem has been resolved, and Sheppard said the duplicate charges were reversed in most cases before customers were even aware of the problem. Refund checks were issued to the others.


NEW YORK AND TRI-STATE AREA NEWS

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