Just before midnight on Wednesday, a water main at the intersection of Washington Boulevard and 18th Street buckled under pressure and ruptured, leaving 5 to 10 thousand people in the Newport section with little or no water pressure.
"We just saw a guy on the seventh floor in a towel with shampoo looking for the gym to take a shower," Kunti Krobi said.
The same pipe blew out water to thousands just last Thursday, and 18 months before that the same thing happened.
"We want to find out what the cause is and prevent it from happening again. The last thing we want to do is interrupt the norm for residents here," Sgt. Greg Kierce said.
Kierce is with Jersey City Emergency Management. He says he is working with United Water to pinpoint the cause of the problem.
United Water sent us a statement in which the company said, "The cause could be attributed to poor soil conditions in the area. The city is studying alternative solutions as part of their capital investment. United Water crews are working diligently to complete the necessary repairs."
But with a pipe so big and so vital to so many, residents want answers and they don't want this to happen again.