MTA to redesign service signs

September 9, 2010 3:51:47 PM PDT
Beginning next week, the Metropolitan Transportation Authority plans to offer New York City subway riders more detailed information about service changes.

The agency will display large, easier-to-read posters at subway entrances about the week's service disruptions, not just the station they're entering. The additional information also will help riders determine what transfers they can make.

The posters will be black and white. Colors will be used to help riders identify their lines and see whether changes are occurring during the day, night or weekends.

However, they are the last thing you want to see when you come into a subway station.

Posters telling you about subway service changes and disruptions.

More service is being affected by more improvement projects than ever before, so New York City Transit is rolling out the new, bigger, easier to read, and hopefully more informative posters.

"Clearly what people like are the subway icons. They like the color. They like the white background. It's clearer to read, and they like that we are showing times of day without getting to specific," said Paul Fleuranges, Vice President of Corporate Communications.

"I think it will help a little bit more because that's just basic information and you have to look around and then you miss your train," said Marlene Graham, a subway rider.

"What this does, is not only show the depth and breadth of the work we're doing to rebuild but also showing people how to get around it," Fleuranges said.

That's big for Milton Maxfield who relies on the subway for his work.

"It's definitely eye catching, but are the directions accurate enough to get a person where they want to go? You need to know where there are service disruptions and construction," Maxfield said.

For any last minute changes, an update poster will be put up.

Say for instance that there is no service at a particular station; they will put that notice outside before you go into the station.

"You may be going through an entrance marked A, C, but you are really going to the 1 and if you don't see that information you are going to be confused," Fleuranges said.

John Clancy says he checks on the service online.

"My question would be, how accurate would the posters be? How up to date would it be?" Clancy said.

(The Associated Press contributed to this report)


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