"My husband is homebound," says Lois. "The only thing I can do is push him in his wheelchair."
Chuck Fox, a World War II vet, who survived Pearl Harbor suffered a stroke on Christmas Day that left his left side paralyzed.
Her Ford S-U-V was going to be her husband's new ride. A company from Binghamton, New York named Access Unlimted was paid $8,400 to make the front seat moveable like this and install a lift for Chuck's wheelchair. It was supposed to be done in the spring.
"It's been April, May, June, July and now we're going into August," said the frustrated wife.
7 On Your Side tried to speak with Access Unlimited's owner, Tom Egan, but he never took our calls.
"He never returns phone calls. I don't know what kind of president of a company he must be," said Lois.
The company took action after we got involved picking up Lois' car in Jackson, New Jersey to bring it to their facility in upstate New York, promising they'd finally do the modifications in just 3 days.
But a month would pass, and still no truck.
A week ago, the Foxs were told the car was ready and someone was going to drive it down to Jackson. But then another delay and excuse, the driver had a bad back. So, 7 On Your Side travelled to Binghamton with 2 family members to get their car back.
The owner, Tom Egan, never came out to face our questions. And when we questioned his employees? They turned their backs.
It's very frustrating," said Kathy Fox, Lois' daughter-in-law who traveled to pick up the car. "I just want to appease my father in law so he can get out of the house again."
Told the car still wasn't ready because of an airbag light, the Fox's daughter- in-law drove it out of there anyway.
And right now, Lois and Chuck are mobile again, they celebrated by going out to dinner with their grandkids..
An Access Unlimited rep told us complications and unforeseen circumstances delayed the process. Tom Egan finally called Lois offering to fix the airbag light - but Lois will take it to her own dealer instead.
Story by: Nina Pineda
Produced by: Steve Livingstone CONNECT WITH NINA PINEDA AND 7 ON YOUR SIDE