Justin Bieber was scheduled to promote his new fragrance inside the store, on the ground floor. But the event organizers decided that Bieber would briefly exit the store to wave at the crowd of 400 to 500 fans who had gathered in a designated area on Broadway between 34th and 35th Street.
As Bieber moved toward the crowd, fans rushed toward the artist, causing the metal barricades that had been set up there to tip.
As uniformed police officers who were on hand to assist with crowd control attempted to move the spectators safely back and assist Bieber back inside the store, a 47-year-old private security guard, apparently working for the artist, refused to move and was summonsed for disorderly conduct.
The NYPD says no one was injured in the incident, although they are aware of witness reports that Bieber was knocked to the ground.
The NYPD also does not believe Bieber was rushed by a fan. Instead, sources say that person was a plainclothes officer trying to help.
Witnesses had said that when Bieber came out the doors, an unidentified man jumped a barrier and knocked the teen sensation to the ground. But Bieber's team says the teen sensaton was never knocked to the ground, but appeared to be very shaken up.
Other witnesses say Bieber was swinging back at the man.
"I saw that guy going around, but I didn't think anything about it, but all of a sudden he just jumped...Three guys were holding this guy back," said one witness.
After the incident, Bieber went back into Macy's and attended a meet and greet with 300 fans who had received tickets after lining up outside Macy's on Wednesday.
"I didn't think this would happen," one witness said. "We were just curious, but that's terrible."
Spokesman Matthew Hiltzik released a statement saying: "It was a momentary well-intentioned misunderstanding and the event went well. He's completely fine and has no injuries."
Earlier in the day Bieber appeared on "The View."