NJTransit riders fuming over morning mess

November 1, 2011 2:04:46 PM PDT
For thousands of unsuspecting riders, the commute from suburban New Jersey was the commute from hell this morning.

Something Eyewitness News reporter Anthony Johnson witnessed first-hand as he broadcasted from a railcar crawling toward New York.

It took many people twice as long - in some cases, well-over two hours to get to work.

New Jersey Transit had predicted a 'near-normal' commute.

In a press release issued on Monday, the railroad said "Customers are advised to expect possible minor delays of up to 10 minutes during the morning and evening peak periods, and delays of up to 20 minutes during off-peak hours?"

On the affected lines, just three trains ran on-time this morning. Thirty trains were delayed for up to 90 minutes. Three were cancelled altogether.

There is no question that the weekend storm hammered the Morris and Essex lines. What many riders did not understand was why New Jersey Transit promised something it could not deliver.

"We promised to deliver some service, and we did that," said a spokeswoman. "Was it perfect? No."