Meet 3-year-old Major Webber and his two loves. His mom, and cartoon character, Scooby Doo. Last summer, the big boy turned three.
"Third birthday is special you understand?" said Stephanie Webber, Major's mother.
It was extra special because just two years earlier, Stephanie's daughter, Dream, died suddenly at the tender age of three.
"I always wanted to give her a big birthday party and I was never able to do it. So, my son was turning three and I said that no mattered what happened, I would give my son a big third birthday party," said Stephanie.
Stephanie signed a contract with a local entertainment company for $356 that would be paid the day of the party, booking two precious hours with Scooby.
"It (the party) was supposed to include Scooby Doo, face painting, a bubble machine and a popcorn machine," Webber said.
But on the big day, Scooby was nowhere to be found.
"No, he didn't, he didn't come," 3-year-old Major said.
That's right, the little man was stood up by Scooby.
"I felt mad because he didn't come," Major said.
The party still went off without the special guest.
But post party, Stephanie found her credit card charged in full. She called the owner of the company.
"I actually called him back, he hung up the phone on me," Webber said.
7 On Your Side called the entertainment company. They said Stephanie canceled two days before the party. The contract states she would be charged in full if parties are canceled within 36 hours of the booked date.
"That's not true. I never canceled my son's birthday party," Webber said.
But just hours after our call, the company offered Stephanie a new party and cash worth $1,203, nearly four times the amount she was originally charged. She turned it down because all she wanted was a refund of her money.
"You guys got my money back and that's all I really wanted," Webber said.
Webber did everything right, she only put down a small deposit, got a signed contract and paid by credit card the day of the event. But, she failed on one big thing: she never disputed it with her credit card company. You have 30 days after you get a statement to dispute a charge.
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