The survey showed satisfaction levels were little changed from the previous year on New York City subways and buses, the LIRR, Metro-North and MTA Bridges and Tunnels.
The MTA hailed the results because they came in the wake of billions of dollars of infrastructure damage and large service disruptions caused by Sandy, followed several months later by a fare and toll increase.
"These results give testimony to the core strength of MTA operations, the public's fundamental satisfaction with MTA services, and the public's recognition that MTA requires the resources to continue to manage the system well during a period of slow economic recovery," said MTA Chairman and CEO Thomas F. Prendergast.
Overall, 76 percent of subway customers reported that they were satisfied or very satisfied with New York City subway service, an increase of one percentage point from the prior year, but within the margin of sampling error.
Most subway customers reported feeling safe on platforms. Eighty two percent reported that they are satisfied with their subway platform safety. Seventy three percent reported that they recall platform safety announcements and 86 percent of this group are satisfied with the messaging. These results are indicative of a highly successful communications campaign.
The impact of increased ridership on subway appears to be starting to affect satisfaction levels. Customers who said they were satisfied or very satisfied in response to the metric "Keeping station platforms from getting too crowded during rush hours" decreased to 66 percent, from 71 percent the year prior.
Overall local New York City bus customer satisfaction increased to an all-time high of 74 percent, up five percentage points from the prior year.
Satisfaction with "Knowing how far away the next bus is" increased to 63 percent in the Bronx, compared with 42 percent in the other boroughs.
Long Island Rail Road
MTA Bridges and Tunnels
