Tips for making the most of holiday gift returns

Nina Pineda Image
Thursday, December 26, 2019
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Nina Pineda has tips for returning holiday gifts.

NEW YORK (WABC) -- If you didn't like every gift you got this holiday and plan to send it back to the retailer before you get burned by fees or pay for shipping, you should check your credit card.

Many cards carry return protection tips which can save you time and money.

Customer Reimbursement

Credit cards carry benefits like return protection if you need to return something and the store won't take it back. Some credit cards will actually reimburse the customer the full amount of the purchase.

Return Shipment Protection

Another benefit some credit cards provide is protection if items you ship back go missing. 7 on your Side recently did a story about an iPhone under warranty that was sent back to the manufacturer. The phone company said they never got it and only got an empty box. The customer's American Express stepped up and provided the credit.

Return Extensions

Some credit cards offer the perk of extending the return life of gifts, offering return extensions to stretch out the return window to as much as 60-90 days. This takes off the pressure of running to the store when it is crazy over the next few weeks.

Read Returns Policy

You will need to meet retailer's other return requirements to take advantage of credit card benefits, so it is important to make sure to get a copy of the Returns Policy and to read it carefully before shipping or schlepping to the store for nothing.

File a Claim

You will need the policy to file a claim, so it is important to have a receipt, credit card statement, and to get in writing why the retailer will not accept the return.



Do you have an issue with a company that you haven't been able to resolve? If so, 7 On Your Side wants to help you!

Email, or contact Nina on her Facebook page or tweet her at Twitter @7OnYourSideNY! You can also call the 7 On Your Side Hotline at 917-260-7697 or fill out the form below.