NEW YORK CITY (WABC) -- Riders, advocates and city officials met with the MTA brass Monday to demand better access for subway riders and improved reliability.
Protesters held a rally before the start of a City Council oversight hearing, saying critical upgrades to the system cannot wait any longer.
At one point, Council Speaker Corey Johnson called the agency's looming deficits truly frightening, and the MTA's Chief Financial Officer Robert Foran essentially agreed with him.
Critics are demanding that the MTA prioritize riders when it implements its $50 billion Capital Plan, but it was the deficit -- and how the MTA plans to contend with it -- that is most controversial issue.
Related: MTA budget includes layoffs, fare hikes, staggering potential deficits
The operating deficit is expected to balloon to nearly $1 billion by 2024, and both Johnson and Transportation Committee Chair Ydanis Rodriguez have warned that the agency cannot simply keep raising fares and tolls.
Foran said the agency's transformation plan, with staff reductions and consolidations, will be crucial.
"We're going to look to see where we can be more efficient," he said. "The transformation is really important in this regard, because what we're doing is we're taking redundant or duplicative services that have been provided through the years at each of the agencies and we're combining it."
Unionized railworkers began chanting as soon as MTA officials began their testimony, as part of a tense contract dispute. They were asked to leave politely, and they complied.
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City Council grills MTA brass over deficits, service upgrades