Peter Tsistinas had his brand-new cell phone delivered to a so-called safe pickup site, designated by the seller, where it was stolen.
Delivery services can drop off your item at any number of safe locations, where you can later pick up your order. But as exclusive video obtained by 7 On Your Side shows, porch pirates are upping their game.
Captured on a security camera, a man calmly walks into the CVS store, asks for a delivery, shows an ID, signs for it, and walks off with a brand-new iPhone. There's just one problem.
"They saw somebody that was not me getting my package," said Tsistinas when asked what the police were seeing on the tape.
The real Peter, a popular DJ for hire, was dumbfounded. He chose the safe drop to avoid being porch pirated, but the thief still got the goods.
"Yeah, I actually paid extra for it. It wasn't much. It was $7.99," Tsistinas said.
Tsistinas got a notification from UPS that the phone was dropped off at 12:39 p.m., less than two hours later, he got a notice it was picked up.
But Tsistinas didn't pick it up. It was the unknown suspect who went into the CVS, walking off with the brand-new iPhone for Peter's son.
Tsistinas reported the crime to the police and alerted UPS, CVS and T-Mobile, which shipped the smartphone. The response to the DJ was what he called, "crickets."
"I was watching, you know ABC News, and I saw 7 On Your Side and I'm like, 'you know, you're the first thing I thought of,'" Tsistinas said
7 On Your Side reached out to both CVS and the cell phone provider.
Within a week, T-Mobile responded, saying, "Our care team is working with Mr. Tsistinas directly to get him the device he ordered from us, and we're working closely with CVS and our other partners to further protect our customers' orders from theft. Our dedicated fraud, crime and logistics teams collaborate with vendors to address these issues and improve delivery processes."
CVS also sent 7 On Your Side an official statement, saying, "We've connected with the customer and apologized for his experience. T-Mobile is now working directly with Mr. Tsistinas to help resolve the matter. Anyone picking up a UPS package at CVS Pharmacy must present identification matching the person and name on the package to be released. We're working with the store team to help prevent similar situations from occurring in the future."
After weeks of back and forth with the companies, Tsistinas could finally focus on his beats again.
"I paid almost $500 in deposit, and then it was going to be like so much per month. So, they just squashed all that," Tsistinas said.
Referencing the Rolling Stones, he says he not only got his satisfaction, but also his money back.
"Nina, you're the best!" Peter said.
Police are still looking for the suspect in the video and say he's part of a crime ring. If you recognize him, call Jamesburg police in New Jersey.
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