MTA measuring quality of subway service based on rider reviews

Monday, September 25, 2017
NEW YORK (WABC) -- The MTA unveiled some new flashy digital dashboards, hoping to give straphangers a better sense of their ride or how bad it really is.

Riders can find out how much longer than normal they're waiting on a platform.
[Ads /]
They can also find out how many minutes were wasted inside their delayed trains.
Copyright © 2026 WABC-TV. All Rights Reserved.