More than a year after their pricey piano suffered a defect, the world's largest musical instrument manufacturer still hadn't resolved the problem.
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It was up to Nina Pineda and 7 On Your Side to up the tempo to solve the musical mess.
When Mark Rodriguez plays his Yamaha, it normally sounds sweet. But if he hits a specific combination of keys, it turns sour.
It's been a melodic mess for more than a year -- up and down the keyboard as the keys continuously stick.
Years ago, his dad, also a piano man, paid more than $6,000 for the tricked out Yamaha keyboard.
After hearing the defect, techs came out but couldn't solve the piano's problem. Luckily, the warranty kicked in.
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They said they were told they would get a new piano to help.
So more than a year ago, a replacement was on rush order. A Yamaha representative even left a voicemail saying it would probably take a week or more.
But weeks turned into months, so Andy Rodriguez composed a complaint to the BBB. Yamaha's response was a replacement would be shipped "by June 1st."
By January, the piano still had not arrived.
That meant Andy and his son, who writes songs for his alt-rock band, couldn't compose during the pandemic.
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"I couldn't use this great instrument because of its technological glitches," Mark Rodriguez said.
7 On Your Side called Yamaha who apologized for failing "to communicate as we should have and normally do," promising a new piano was on a container ship, "2 to 3 weeks away."
So we used the company's dealer directory and in just 15 minutes found a piano in Philly.
And just days later, the dealer delivered and set up the brand-new Yamaha.
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