He has worked with the MTA for 11 years.
[Ads /]
Griffith is the "Director of Reduced Fares", a program that benefits seniors and people with qualified disabilities by allowing them to ride for less.
Griffith is known to go above and beyond to help riders, and even steps out of the booth to have personal conversations with them.
He says it's the highlight of his day to see a rider leave happy after their questions have been answered.
[Ads /]
ALSO READ | Demand soars as people turn to diabetes, obesity medication for weight loss
Demand soars as people turn to diabetes drugs for weight loss
----------
* Get Eyewitness News Delivered
* Follow us on YouTube
* More local news
* Send us a news tip
* Download the abc7NY app for breaking news alerts