This week's MTA Heroes are two MTAPD officers whose decisive actions and thoughtful engagement helped prevent a tragedy.
A winter wonderland has popped up in an unexpected place - a subway station in the Bronx.
Alicia Wilkinson, a Customer Service Usher at Grand Central Terminal, is this week's MTA Hero.
The pop-up, held in October in Brooklyn, gave customers the chance to buy station signage, subway seats, and other decommissioned equipment.
This week's MTA Heroes are subway train operators, conductors, and train service supervisors who helped rescue a dog from the tracks.
Hasan Taylor has been with the MTA for 15 years and says servicing the public is what he enjoys most about his career.