They have both been with customer service and operations support for over 30 years.
[Ads /]
James and Juan serve vital roles as they provide customers with real-time important information, that passengers need as they travel throughout the system.
They also organize important messaging needed for passengers and take immediate action to update information when it's required.
[Ads /]
We thank James and Juan for happily lending a hand to commuters.
----------
* Get Eyewitness News Delivered
* Follow us on YouTube
* More local news
* Send us a news tip
* Download the abc7NY app for breaking news alerts