Quail is a train dispatcher who makes sure passengers gets where they need to be at Grand Central Terminal.
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"This station gets really congested," Quail said. "We keep the flow of traffic moving and it really is, I have to say this, it is my pleasure, I do like it."
Whether she's clearing crowded corridors or helping individuals find their train, Quail ensures smooth travel for riders.
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"The best part of my job is meeting new people, making someone's day," Quail said. "I know it sounds cliche and kinda corny but I like it."
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