MTA Heroes are part of mobile sales team, making travel seamless for all riders

NEW YORK CITY (WABC) -- Our MTA Heroes this week make up a group of employees who help customers with hundreds of transactions a week.

The mobile sales team travels around communities throughout all of the five boroughs - in a van -- as a way to connect with customers.

They help with things like reduced-fare application, transferring Metrocard balances, and exchanging damaged Metrocards.

The team's goal is to make it easier for customers to get help without having to travel too far.

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