A typical day involves answering many questions from customers, but those questions can sometimes go into the hundreds!
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The ushers at Grand Central Terminal are often the first people you see when you get off a train, or enter the terminal.
Edwin says no matter the day, there is always someone arriving for the first time, or marveling at the beauty of Grand Central Terminal.
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He says it's one of his favorite parts of being on the job.
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