That's making her our Hero of the Week.
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Station Agent Marcia Joshua is being recognized after one rider reached out to say she helped make his day.
Marcia was "attentive to detail, kind, a great conversationalist. She talked about the importance of being helpful and always assisting customers despite challenges she's faced over the years," the rider said.
"Always give 110% to your job no matter what that job is," Marcia said. "I love to travel, so I especially have a fondness for the tourists visiting our city. The subways can be challenging even for a local. So I give the tourists as much info as I can."
In the day-to-day scrum of life, each of us can have profound impacts on others simply by taking the time to listen to their needs, be helpful, and be kind.
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These basic acts are a kind of heroism, and the MTA says they are always grateful to see their team members live them out.
ALSO READ | MTA Hero saves coworker's life with CPR
MTA Hero saves coworker's life with CPR
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