New York City remote learning hits early snag, but issue quickly resolved

Some NYC students to head back to class as in-person learning resumes
Monday, September 21, 2020
NEW YORK CITY (WABC) -- Roughly 90,000 New York City school students returned to the classroom for in-person learning Monday, but for everyone else, it was an experiment in remote learning.

In Bay Ridge, Brooklyn, Kira Ha-Healy logged on to sixth grade with no problem. Her brother Lucas, however, had a difficult time.
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"I thought it was just me, but his entire class had trouble logging on," mom Paullette Ha-Healy said. "But it looks like the DOE was having problems with the server."

That glitch was a real curve ball for her eighth grade son, who is student in District 75 and on the autism spectrum.

"It's incredibly frustrating," she said. "It adds a layer of undue stress. This is already a stressful time."

The Department of Education issued a statement, saying, "The DOE login page was down for 10 min around 9am, which may have affected Zoom, TeachHub, email, & other platforms. We were back in business within minutes & we're continuing to keep an eye on it. Families who have any other issues can submit a ticket: schools.nyc.gov/techsupport."

Related: 90,000 students return for in-person learning in NYC

She is keeping her kids home for all remote until she is comfortable with staffing and safety. Meanwhile, things seemed to go a bit more smoothly for Pre K, 3-K, and special education students who returned to the classroom.



"This is a great first day of school and can't wait to see more of this," Schools Chancellor Richard Carranza said.

A total of 734 schools are opening open for in-person learning this week, according to Mayor Bill de Blasio, and 1,050 community-based early childhood education programs also begin.

"Kids are wearing their masks," Mayor Bill de Blasio said. "These are 4-year-olds, wearing their masks naturally. It isn't a hassle. They go with the flow. They're really adaptable."

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Teachers also have to be adaptable. Miguelina O'Connor said she wanted to be here for her special education students.
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"They need to be here today," she said. "A familiar place they know, and a place where they're going to learn and thrive."



And everyone hopes students -- all students -- thrive, no matter how they're learning, whether it's all remote or blended.
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