"She sees people leave their guard down, because they're so excited. To take advantage is a bad reflection of human nature," says Jeff Tatarian.
Authorities believe the thief has been swiping wallets from May until November of this year, using the victims' credit cards to purchase over $2,000 worth of merchandise at locations such as Macy's, Junior's Restaurant, Rite Aid, Target, DSW, Burlington Coat Factory and Duane Reade.
"They spend a lot of money for their tickets, they say for them. Here to enjoy - sad you have to worry about pickpockets," says Beverly Harper.
The theater is dark on Mondays, but the ticket booth is open. For fans hoping to score a coveted seat for next year, they are on high alert.
"A lot of my buddies, we're all super excited to see it, and for someone to ruin it, it is not fair," says Mark Cartagena.
With no show on Monday night, there was no manager on duty for comment. Eyewitness News also reached out to the owner of the Richard Rogers Theater, and are still waiting for a response.
Police released this surveillance video:
The suspected pickpocket is described as a black woman with black hair and glasses. She was last seen wearing a black jacket, a gray sweater, black pants and a gray scarf.
Anyone with information in regards to this incident is asked to call the NYPD's Crime Stoppers Hotline at 1-800-577-TIPS (8477) or for Spanish, 1-888-57-PISTA (74782).