Ramapo Town Supervisor Christopher St. Lawrence says the cable giant failed to properly notify subscribers, violating state law. He has filed a complaint with the state Public Service Commission, which regulates cable service in New York.
"We want a refund," said Supervisor St. Lawrence. He's asking regulators to make Cablevision to pay $4 per day to affected customers. "Not just Ramapo, but system-wide," he said
In a statement, a Cablevision spokesperson said the company acted swiftly on New Year's Day. "Within a few seconds of Scripps Networks pulling their channels off Cablevision without warning, we had video messages running on the channels to alert our customers to the situation."
Cablevision also formally notified Ramapo about the channel line-up change a few days later. But St. Lawrence says that was too late. He's set to meet with company representatives on Tuesday.