New kitchen never installed at upstate inn

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Seven On Your Side
August 27, 2010 6:48:19 PM PDT
It was a slow season for upstate businesses relying on tourists and staying afloat became even harder for the owners of a Hyde Park inn when they trusted a fellow local business owner to renovate their kitchen.

It was supposed to be complete in the winter, now in busy summer season it still in shambles and when they couldn't get back their deposit they asked Nina Pineda to check in.

Every day since January, the owner of the Roosevelt Inn has been forced to use her customer coffee shop as her private kitchen.

In the sun and in the snow and rain, the widow's had to cross this parking lot with food and dirty dishes.

"It was all gutted. We had no floor, bare walls," said Karen.

Their homes' kitchen's was a mess since last winter after Karen and her mother paid Shane Mulstay, with Creative Surfaces to put in new cabinets.

"We paid him the full amount in advance?He said he needed it for the manufacturer, he needed to have the money up front," adds Karen.

Coming up with the money wasn't easy. Historic Hyde Park was having its worst tourist season in decades. But they scraped together $9,750. "To have a loss at a time like this when March was so precarious was very frightening," adds Karen.

The months would pass, still no kitchen.

Karen cancelled the order and was due a full refund, but it never came.

She said, "I called the manufacturer of the cabinets and I said I am dealing with this kitchen company, Creative Surfaces in Kingston. Do they do business with you, is my order placed with you?" She said the company responded by saying "If you gave them your money I feel sorry for you."

She didn't feel sorry for herself, Karen felt angry.

Her next call was to 7 on Your Side.

"I wanted my money but i wanted some sort of ummm acknowledgment from him," she adds. Nina Pineda: Please tell me you're not going to leave that widow and her daughter without their cabinets or their 10 grand!
Shane: That's actually a matter that's being settled between our lawyers.
Nina Pineda: I was just out there they don't have the cabinets for their business.
Shane: I had an employee that took money out of the company but I'm asking you to leave.

But after a few minutes Shane wanted to explain.

"The bottom line is I'm not proud of what happened, I'm really not. I'm not going anywhere I'm not running from anybody, this is a matter where she'll either a get her product or get her money."
Nina Pineda: "She ordered another product your know it been since January.
Shane: "But that's fine she'll get her money back."

To date Shane has given back $250 of the nearly $10,000 he took from the owners of the Inn. After Eyewitness news got involved his attorney called to tell us they will be working out a payment plan toward a full refund. CONNECT WITH NINA PINEDA AND 7 ON YOUR SIDE