Customer Minhee Cho posted a message on Twitter along with an image of the receipt from a Manhattan location describing her as "lady chinky eyes."
Several hours later after the message had gone viral, the Louisville, Ky.-based company formally apologized on its Facebook and Twitter pages for Cho's experience.
The company says the employee was dismissed.
Spokeswoman Tish Muddon told the Louisville Courier-Journal (http://cjky.it/ADcaKs ) that the company was attempting to reach Cho to apologize.
Cho didn't immediately respond to messages sent by email and Twitter.
The image of the receipt on her Twitter page shows she went to Papa John's on Friday.
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