MTA: Survey shows customer satisfaction up

A train arrives to the Astor Place station early Friday, Dec. 16, 2005 in New York. (AP Photo/ Dima Gavrysh)

September 25, 2012 4:24:37 AM PDT
The MTA says its latest survey for 2012 shows more riders like the agency's service.

On subways, 81 percent say they are satisfied with their home stations.

On the Long Island Rail Road, 86 percent of customers say they are happy with the service they're getting.

And 93 percent of Metro-North riders are satisfied with their commute. That's up from 89 percent in 2011 when severe winter weather frequently affected service.

Satisfaction in on-time performance also is up: 91 percent compared to 88 percent in 2011.

The Port Jervis line received an all-time high 92 percent satisfaction rate.

Metro-North says 5,855 east-of-the-Hudson riders and 730 west-of-the-Hudson riders were surveyed in June.

The railroad has conducted the survey since 1988.


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