MTA Hero: Director of Railroad Contact Centers Gabrielle Aulicino
This week's MTA Hero is Gabrielle Aulicino, the director of the railroad contact centers for Metro-North and the LIRR.
Aulicino oversees the contact centers, which are information hubs where customers can ask questions about train schedules and tickets.
She also oversees all the chats in the MTA's TrainTime app.
Between both railroads, the contact centers manage hundreds of thousands of calls a year.
Aulicino has been with the MTA since 2006 and says she enjoys being part of the team, helping customers, and working with her colleagues.
ALSO READ | High Line historian reflects on history of beloved NYC park for 15th anniversary
----------
* Get Eyewitness News Delivered
* Download the abc7NY app for breaking news alerts
Submit a tip or story idea to Eyewitness News
Have a breaking news tip or an idea for a story we should cover? Send it to Eyewitness News using the form below. If attaching a video or photo, terms of use apply.
