CityMD to issue refunds after billing some patients for COVID tests

Nina Pineda Image
Tuesday, January 24, 2023
CityMD to issue refunds after billing some patients for COVID tests
7 On Your Side's Nina Pineda pushes for a big-buck resolution after CityMD blindsided thousands of patients with 2-year-old bills for COVID tests that should've been free.

NEW YORK (WABC) -- There is COVID testing outrage after the largest urgent care center in New York and New Jersey blindsided thousands of patients - they got two-year-old bills for tests that should have been free.

"I was just shocked, I didn't even believe it," said Morgan Contreras.

Contreras is talking about the $216 bill from CityMD for a pair of COVID tests done two years ago.

Las summer, the bill blindsided the Long island high school teacher. A negative test was required by her district before she could teach in person. She said when they did nasal swabs, CityMD nurses told her the tests would be free.

"I don't want to be paying $216 for something that should've been free." Contreras added.

Back in May 2020 when lines for tests stretched for blocks outside CityMDs, that is just when then-Governor Cuomo promised there would be no cost for the test.

Since the summer, Contreras was getting bombarded by CityMD bills - and the newest threat is that she is getting texts saying she is being sent to collections.

Contreras was not alone - dozens of people complained on social media for bills as high as $300. The Better Business Bureau was flooded with complaints.

When they called CityMD to dispute, they said they were put on hold.

7 On Your Side found the problem in the CityMD bills - they never charged for COVID tests, but they did charge for office visits.

"It was so fast - I went in. I was in and out so fast," Contreras said.

"This is clearly a cash grab," added David B.

7 On Your Side took this patient dispute to the largest urgent care center in the area.

CityMD wouldn't say how much, but Contreras' rep told her thousands of patients were getting refunds.

In a statement, CityMD apologized for the confusion and inconvenience that it caused patients and then later announced it would be removing all the balances for COVID-related visit to the CityMDs from the beginning of the pandemic - that's March of 2020 until November of 2022. If you already paid them, the company said it would be issuing refunds.

ALSO READ | NYC confronts the problem of unlicensed smoke shops

The recent explosion in the number of unlicensed smoke shops across New York City has drawn the attention of city lawmakers. N.J. Burkett has the story.



Do you have an issue with a company that you haven't been able to resolve? If so, 7 On Your Side wants to help you!

Fill out the form below or email your questions, issues, or story ideas by filling out the form below or by emailing

All emails MUST INCLUDE YOUR NAME AND CELLPHONE NUMBER. Without a phone number, 7 On Your Side will not be able to respond.


* Get Eyewitness News Delivered

* More New York City news

* Send us a news tip

* Download the abc7NY app for breaking news alerts

* Follow us on YouTube

Submit a tip or story idea to Eyewitness News

Have a breaking news tip or an idea for a story we should cover? Send it to Eyewitness News using the form below. If attaching a video or photo, terms of use apply.