MTA Hero: Collette Anderson helps answers calls about MetroCards, subway service for NYC Transit

ByEyewitness News WABC logo
Thursday, September 12, 2024
MTA Hero: Collete Anderson helps answer calls about MetroCards, subway service
MTA Hero: Collete Anderson helps answer calls about MetroCards, subway serviceThis week's MTA Hero is Collette Anderson, who's been answering calls about MetroCards and subway service for nearly two decades.

NEW YORK (WABC) -- This week's MTA Hero is Collette Anderson, the director of customer communications for New York City Transit.

As part of her job, Anderson regularly handles calls and concerns about how to use MetroCards and how to navigate the subway system.

On average, Anderson and her team handle over 1 million calls a year.

This December, she is celebrating 20 years with the MTA.

ALSO READ | MTA Hero: Caroline Kim, keeping Metro-North customers safe

Kim, monitors the "TRACKS" (Together Railroads and Communities Keeping Safe) initiative.

----------

* Get Eyewitness News Delivered

* More Manhattan news

* Send us a news tip

* Download the abc7NY app for breaking news alerts

* Follow us on YouTube

Submit a tip or story idea to Eyewitness News

Have a breaking news tip or an idea for a story we should cover? Send it to Eyewitness News using the form below. If attaching a video or photo, terms of use apply.

Copyright © 2024 WABC-TV. All Rights Reserved.