The Contarino's problem started when the city moved their water meter from inside her home to under the sidewalk out front. That's when Theresa says she started getting soaked on water bills each quarter of nearly $400. "It's only two people how much water could we use?"
It turns out she was right. The city had been incorrectly estimating her bills all because her underground meter was broken. "There was a piece that wasn't connected," explained Theresa.
And The overcharge was big, $4400. But to get a refund the D-E-P said she had to produce canceled checks of all her payments dating back to 2004. Even though they had a list of all her payments.
So we called the D-E-P. "The minute you guys called (the D-E-P said) 'oh we found a way to work it out.'"
That's right. Theresa and Anthony had a check for the full refund, $4400 just four days after our calls. That made one Brooklyn homeowner very happy, "Finally after 5 years. Thanks to you."
In Dyker Heights, Tappy Phillips Channel Seven Eyewitness News.
Story by: Tappy Phillips
Produced by: Steve Livingstone
STORY BY: Eyewitness News reporter Tappy Phillips
MORE SEVEN ON YOUR SIDE