Cellphone not working? Verizon Wireless suffers outage in New York City area

ByMike Waterhouse WABC logo
Wednesday, February 24, 2016

NEW YORK CITY (WABC) -- Verizon Wireless customers in the New York City area were left without data service after a network outage Wednesday morning.

A chart from downdetector.com, which tracks online service outages, showed outage reports starting as early as 6 a.m., with the most reports coming in just before 9 a.m.

The same service posted a map showing the outage area:

Eyewitness News reached out to Verizon Wireless about the outage. A spokesman responded with:

"We started experiencing intermittent data outages a little after 7:30 this morning in Midtown and Upper Manhattan, the Bronx, Westchester, Rockland and Putnam Counties. Service began restoring at 9am and we are back to normal service levels."

The spokesman said the cause of the issue has been narrowed down.

"A hardware failure is suspected as the culprit. We're doing a full investigation."

Verizon customers who were able to get to a computer or Wi-Fi connection took to social media about the problem:

Central Park's "Wednesday Wander" was apparently canceled, in part, due to "connectivity issues":

Were you impacted by the outage? Tell us in the comment section below.