CANARSIE, Brooklyn (WABC) -- Residents in one Brooklyn apartment building were frustrated that the mailbox lock in their building was not getting fixed, until 7 On Your Side stepped in to help.
"Something here is not connecting," resident Glasena Jones said. "It can't close all the way."
A broken latch that locks 35 mailboxes for tenants at the Breukelen Houses in Canarsie seemed like a simple fix, but the latch has been broken for more than two months.
August Gshe and her neighbors have had to walk several blocks to the Post Office on Flatlands Avenue to pick up their mail.
"Very inconvenient," resident Torie Dickens said. "You can only pick up your mail Wednesday and Saturday, and you you're not getting the volume of mail."
Residents complain they're also not getting all their mail on pick up days, missing checks and getting hit with late fees.
"The bills get lost," Dickens said. "I'm missing statements. I have credit cards taken from me."
When 7 On Your Side visited the site, Dickens had just picked up her mail and found certified letter postmarked weeks earlier, back on September 6.The letter was a court notice with a long gone appearance date.
"I go there, and they say what happened, why didn't you show up for court," she said. "'We sent you a statement.' I have no statement."
And no mailboxes mean no slips to alert anyone about packages either. The residents said they feel they don't count, because despite claiming they called the New York City Housing Authority and the US Post office to fix the broken bank of boxes, they say they got no response.
"NYCHA complains it's the Post Office, and the Post Office complains it's NYCHA," Jones said. "And nothing's getting done."
She called us to complain, and we called the housing agency. NYCHA sent a repairman the very next morning, within 24 hours.
NYCHA's rep apologized to the residents, saying the mailbox was damaged due to "repeated incidents of vandalism over the past month."
The locks lock and the mail is in the box, and NYCHA vows to install a new tamper-proof mailbox bank later this week.
"God Bless y'all, God Bless Y'all!" Guy McMichaels said.
"I tell everyone if you have a problem, to call you," Jones said. "Thank you 7 On Your Side for helping us to get our mail delivered, as it's supposed to be."
"Not only do you get the problem fixed, you resolve it and make it go away," another resident said. "We all love you in this building."
NYCHA's FULL STATEMENT
"After repeated incidents of vandalism over the past month, staff are making temporary repairs this week to the mailbox door and will install a new tamper proof mailbox next week. We apologize for any inconvenience to our residents."
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7 On Your Side delivers for Brooklyn tenants with broken mailbox lock
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