Some MTA subway, bus customers mistakenly overcharged Monday morning

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Monday, July 31, 2023
Some commuters charged extra while using contactless OMNY system
On Monday morning, some New York customers using MTA's OMNY contactless payment system were mistakenly charged $2.90 for their fare.

NEW YORK (WABC) -- Some MTA customers using the contactless payment system OMNY were mistakenly overcharged Monday morning.

The affected customers were subway and bus riders who were charged $2.90 for their fare.

Officials say it was due to testing error by one of their vendors, Cubic, who are in charge of building out OMNY.

MTA responded to the error and said it will reimburse riders their 15 cents per transaction.

"We're grateful to customers for bringing this to our attention quickly, and apologize for the inconvenience," the MTA said in a statement.

The fare on buses and subways will go up to $2.90 on August 20.

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