MTA Hero: Director of Railroad Contact Centers Gabrielle Aulicino

ByEyewitness News WABC logo
Wednesday, June 26, 2024
MTA Hero: Director of railroad contact centers
This week's MTA Hero is Gabrielle Aulicino who serves as the director of the railroad contact centers for LIRR and Metro-North.

This week's MTA Hero is Gabrielle Aulicino, the director of the railroad contact centers for Metro-North and the LIRR.

Aulicino oversees the contact centers, which are information hubs where customers can ask questions about train schedules and tickets.

She also oversees all the chats in the MTA's TrainTime app.

Between both railroads, the contact centers manage hundreds of thousands of calls a year.

Aulicino has been with the MTA since 2006 and says she enjoys being part of the team, helping customers, and working with her colleagues.

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