MTA rolls out new lost and found form

February 3, 2009 3:16:31 PM PST
More than 19,000 things were officially lost on the New York subway system last year. Some of those, we suspect, people do not want back. But most of it, people do want to find.

And now, there is a new system to reunite subway riders with their lost stuff.

The folks at the lost and found center at 34th Street and Eighth Avenue in Midtown sort through just about everything you can think of. There's mostly wallets and watches, but they get lots of hats, gloves and the occasional pair of false teeth.

Now, there's a quicker way to claim those dentures.

The MTA launched its new online form this week for riders trying to find their stuff. Filling out a claim form is now a click away, instead of a phone call, letter or a long ride.

Kumi Wauthier says she'll definitely use it next time. She left valuable documents on a bus and felt she needed to show up in person.

"I think it sounds good in theory," she said. "But for things like such as my instance, I think I feel the need to speak to someone in person to let them know how greatly important this is to me."

Here's how it works:

  • First, go to the MTA NYC Transit's Web site at MTA.info/nyct/index.html.

  • Then, click on the tab that says, "NEW! Lost and Found."

  • Then, click on "Lost Property Inquiry/Claim" tab.

  • Then type your name, contact information, what you lost and where and when you lost it.

    Let's say you get off the train and notice you forgot something. Be very specific on the form. Give the color, the size, the label and anything else you know and you'll have a better chance of getting it back.

    "That's our main goal," the MTA's William Bonner said. "Once we get the item, to get it to the customer. With the new Web system, we're going to do much better."

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    WEB PRODUCED BY: Bill King


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