RICHMOND HILL, Staten Island (WABC) -- It was a door-to-door delivery disaster for a Staten Island woman who just wanted a dessert but instead got an extra helping of dents to her new SUV in a hit and run.
It was up to Nina Pineda and 7 On Your Side to help get the biggest food delivery service to pay up.
The DoorDash deliveryman smashed then dashed, and it was all caught on a neighbor's Ring camera.
"I saw this, and I was panicking," customer Kaitlyn Coghlan said.
More 7 On Your Side | Queens baseball teams unable to use home field get new mound
Her Buick is her baby, and the hard-working millennial works seven days a week holding down two jobs to pay off her student loans.
In early April, she ordered up a post-work sweet treat.
"I didn't want to go out," she said. "It was too cold. I was like, you know, let me just DoorDash it."
She ordered $25 worth of Italian ices for her family from Frank's, and minutes later, the DoorDasher appeared, creeping along looking for her address.
He drove past it, so he backed up...directly into her SUV.
"Then just drove off and parked up the block," Coghlan said.
But the deliveryman stopped, got out, and actually made her delivery.
"He just walked up and just handed me my order, and that was it," she said. "Didn't say anything. Didn't say, 'Hey, is this your car?' 'Do you know whose car this is or anything?' 'I accidentally hit it.' Nothing."
The Dasher departed, checking out the damage on her car and then his before pulling away.
"I didn't notice it until the next morning," she said.
The estimate to repair the damage was nearly $2,500, which Coghlan said she can't really afford at the moment.
"I spoke to the supervisor, and all she said was, 'We have no further information right now, we're still waiting,'" she said. "'Once we hear back from them, from the appropriate team, we'll get back to you.'"
More 7 On Your Side | Woman waiting months for billion-dollar company to refund $59.11
We contacted DoorDash, which called the incident "unfortunate and understandably frustrating," adding that the driver has been "removed from our platform."
It connected Coghlan to its insurance company, and within days, she was reimbursed for all the damages. DoorDash even offered a free rental while her car is fixed.
"I would say thank you, and I appreciate all your help," Coghlan said.
SHARE YOUR STORY
Do you have an issue with a company that you haven't been able to resolve? If so, 7 On Your Side wants to help you!
Fill out the form below or email your questions, issues, or story ideas by filling out the form below or by emailing 7OnYourSideNina@abc.com. All emails MUST INCLUDE YOUR NAME AND CELLPHONE NUMBER. Without a phone number, 7 On Your Side will not be able to respond.